Effective date: June 17, 2026
These Terms of Service ("Terms") govern your access to and use of the Calla AI answering service ("Service") provided by 1001635059 Ontario Inc., operating as Calla ("we", "us", or "our"). By signing up for or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
Calla provides an AI-powered telephone answering service for Canadian small and medium-sized businesses. The Service uses artificial intelligence to answer inbound calls, capture caller information, respond to frequently asked questions, and deliver call summaries to business owners.
The Service is provided in English only and is intended for use by businesses operating in Canada, excluding Quebec.
You must be at least 18 years of age and have the legal authority to enter into a binding agreement on behalf of yourself or the business you represent. By using the Service, you represent that you meet these requirements.
New accounts receive a free trial that ends on the earlier of: (a) 30 calendar days from the date of sign-up, or (b) consumption of 40 AI call minutes. No charges are incurred during the trial period.
At the conclusion of the trial, your selected subscription plan will activate and your payment method will be charged automatically. Subscriptions renew monthly unless cancelled. You are responsible for all charges incurred under your account.
All prices are in Canadian dollars (CAD) and exclusive of applicable taxes. We reserve the right to change pricing with 30 days' notice to your registered email address.
You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial months.
Following cancellation, your account data will be retained for 60 days and then permanently deleted. You are responsible for exporting any data you wish to keep before cancellation.
We make reasonable efforts to keep the Service operational. However, we do not guarantee uninterrupted, error-free, or continuous availability of the Service. The Service may be unavailable due to scheduled maintenance, technical failures, third-party infrastructure outages (including but not limited to telephony providers, cloud services, or AI providers), or circumstances beyond our control.
We are not responsible for any missed calls, missed business opportunities, lost leads, or other consequences arising from Service downtime or unavailability, regardless of cause.
The Service uses artificial intelligence to handle inbound calls. AI systems are inherently imperfect. Calla does not guarantee that the AI will:
You are responsible for reviewing call logs and summaries and for following up with callers as appropriate. You should not rely solely on the Service for business-critical communications without independent verification.
To the maximum extent permitted by applicable law, Calla and its owners, employees, and service providers shall not be liable for any:
In any case, our total liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the total amount you paid to us in the 30 days immediately preceding the event giving rise to the claim.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless Calla and its owners, employees, and service providers from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) any content or information you provide through the Service; or (d) your violation of any applicable law or the rights of any third party.
You agree not to use the Service to:
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of your information as described in the Privacy Policy.
All content, technology, and materials comprising the Service are the property of Calla or its licensors and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Service for your internal business purposes only. You may not copy, modify, distribute, or create derivative works from any part of the Service without our prior written consent.
We reserve the right to suspend or terminate your access to the Service at any time, at our sole discretion.
Termination for cause — If your account is terminated due to a violation of these Terms, fraudulent activity, non-payment, abuse, or any other breach, termination is effective immediately and without advance notice. No refund will be issued for any unused portion of the current billing period.
Termination without cause — If we terminate your account for reasons unrelated to a breach of these Terms, we will provide 30 days' written notice to your registered email address and issue a pro-rated refund for any unused days in the current billing period.
Upon termination for any reason, your right to access the Service ceases immediately or at the end of the notice period, as applicable. You remain responsible for all charges incurred prior to termination. Account data will be retained for 60 days following termination and then permanently deleted.
We reserve the right to modify or discontinue the Service, or any part of it, at any time with reasonable notice where practicable.
We may update these Terms at any time at our sole discretion. When we do, we will update the effective date at the top of this page and notify you by email. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.
These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario.
If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
If you have any questions about these Terms, please contact us: